Better places, thriving communities.
Role Purpose
We're seeking an experienced and adaptable External Communications Lead to join our busy team on an interim basis. This role is critical in managing and delivering media relations activity that protects and enhances Mitie's reputation. The successful candidate will drive the execution of proactive and reactive media strategies aligned with commercial objectives and external engagement priorities.
Key Responsibilities & Accountabilities
1. Implement strategic communication plans to promote Mitie's brand, services, and leadership externally.
2. Manage media activity to secure quality coverage in priority outlets, supporting commercial and reputational goals.
3. Maintain strong relationships with journalists, editors, and media influencers across national, regional, and trade press.
4. Co-ordinate the press office function, handling media enquiries and ensuring timely, accurate responses.
5. Support reputational issues management, including out-of-hours media handling when required.
6. Advise senior leaders on media engagement and reputational positioning.
7. Draft and deliver compelling press releases, briefings, and articles that reflect Mitie's voice and values.
8. Collaborate with internal teams to ensure consistent and aligned messaging.
Candidate Profile
9. Proven experience in external communications, ideally in a complex or regulated environment.
10. Strong judgement and experience in issues and crisis management.
11. Excellent written and verbal communication skills, with the ability to simplify complex topics and craft compelling narratives.
12. A strong network of media contacts and a track record of securing impactful coverage.
13. Creative thinking and the ability to deliver innovative communications solutions.
14. Strong organisational skills and the ability to manage multiple priorities.
15. Collaborative working style and ability to influence across teams.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .