Description: The role of claims coordinator is to support the team with general adhoc tasks to assist in the administration and progressing the claims to closure. This will involve taking calls and updating casefiles including general correspondence with suppliers and service providers. The role will involve raising payments and dealing with invoices. Responsibilities: Support the team with administrative tasks Take telephone calls and respond to queries and noting the casefile Complete CRU Registrations Receive and make telephone calls where applicable. Respond to telephone queries. Accurately input data Reviewing cases in a proactive manner and taking action to move claim forward, referring where necessary. Dealing with and liaising with insurers and policy holders as appropriate. Actively seek to develop oneself and take responsibility for your own training and development Qualifications : Some Insurance experience is essential Excellent customer service, organisational & communication skills Team player I.T and typing skills Team focused – working with colleagues throughout the business Reactive – responding to daily workloads Proactive – making sure KPI’s and SLA’s are met Full understanding of internal systems Ability to work on own initiative. Ability to demonstrate attention to detail. Excellent customer service and communication skills. A positive attitude and a proactive approach to solving problems. Able to co-ordinate a variety of actions concurrently.