An exciting opportunity as a Restaurant Supervisor has become available to join the team at Carnoustie Golf Links, as part of the Rookery Restaurant at our prestigious golf course.
This is a full time permanent position, working an average of 40 hours per week (on annualised hours). In this role, evening and weekend work will be expected throughout your employment working on a rota basis.
This position is a customer facing role, in a fast-paced environment, where the ideal candidate will be expected to demonstrate proven bar and restaurant operational knowledge, excellent interpersonal and communication skills and be experienced in the setting and meeting of standard operating procedures.
Key duties of this role include, but are not limited to:
To pro-actively manage the day-to-day restaurant and bar operation in the absence of the Restaurant Manager or Deputy Restaurant.
To supervise shifts in the absence of the Restaurant Manager or Deputy Restaurant Manager, supervising the Front of House team with a positive motivational approach.
Ensure first-class quality service in all areas of the department.
Ensure daily staff briefings are being conducted on your shift.
Support the Food and Beverage Servers in handling all positive and negative guest feedback.
Supporting the Restaurant Manager and Deputy Restaurant Manager in actively considering prevention, recovery and investigation of any customer complaints.
Anticipate guests’ needs wherever possible and promote hospitality within the business, enhancing guest satisfaction.
Carry out quality training and coaching with Food and Beverage Servers in a systematic and professional manner.
Ensure the team are correctly uniformed, in line with company standards and understand the
importance of personal hygiene.
Ensure team are punctual, polite, courteous and helpful to guests and colleagues at all times.
Greet customers, make suggestions, present and answer questions on the menu.
Take orders and send them to kitchen staff through the POS system.
Prepare the bills for beverages and meals ordered, take the cash and make change, and then balance daily transactions.
Take reservations and booking enquiries.
Use sales techniques to retain customers and attract more.
Ensure daily and weekly cleaning is being carried out.
Apply safety regulations and also health regulations relating to cleanliness.
Comply with equipment usage guidelines.
Comply with maintenance guidelines for the restaurant.
Suggest ideas for new products, equipment and ways of working that could improve our offering.
Be responsible for processing the tills each evening and bank any cash.
Be responsible for assisting with the locking and alarming of Links House at the end of the evening, ensuring the building is secured at all times.
Live the CGL values and promote brand standards as an ambassador.
All other tasks as required by Restaurant Manager.
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