Network Product and Service Owner
Graphics Unlimited (Vic) Pty Ltd is looking for a Network Product and Service Owner to join our community of tech experts in DWP Digital.
Pay up to £39,621 plus 28.97% employer pension contributions. Hybrid working, flexible hours, and a great‑life balance.
DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
* Proven experience and knowledge of product ownership and product management in an IT environment.
* Track record of developing effective relationships with key stakeholders and working collaboratively with colleagues across multi‑functional teams.
* Demonstrate good experience of effectively communicating at different levels across a range of stakeholders using a variety of methods including digital, written and verbal. This includes the capability to translate a technical problem into language that all stakeholders can understand.
* Demonstrable experience of analysing and interpreting complex data and/or technical information, using sound judgement, to recommend considered approaches to improve situations and tasks and give explanations to colleagues, stakeholders and customers using the most appropriate method of communication to simplify and ensure understanding.
* Proven experience of working under pressure, being able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner.
* Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties such as incident, problem and change management plus managing Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).
Your role
You’ll help keep our networks stable, secure and performing at their best. That means working with engineers, suppliers and stakeholders to resolve complex network issues quickly, prevent outages before they happen and ensure seamless connectivity across our infrastructure.
You’ll dive into everything from troubleshooting WAN/LAN performance and analysing network telemetry to managing configuration changes and driving service improvements.
You’ll also play a big part in shaping the future of our network products, supporting new technologies like SD‑WAN and cloud integrations, whilst making sure we stay ahead of security vulnerabilities and performance challenges.
Details, wages and perks
* Location: Blackpool, Manchester or Newcastle – whichever is most convenient for you.
* Hybrid Working: Some time working at home and some time collaborating face‑to‑face in a hub.
* Pay: Competitive pay of up to £39,621.
* Pension: Civil service pension with employer contributions worth 28.97%, worth over £11,000 per year.
* Holidays: Generous leave package starting at 26 days rising to 31 days over time, plus up to 3 extra days off a month on flexi‑time and all public holidays.
* Benefits:
o Flexible working including flexible hours and flex‑friendly policies
o Time off for volunteering and charitable giving
o Bring your authentic self to work with 'I Can Be Me in DWP'
o Discounts and savings on shopping, fun days out and more
o Interest‑free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
o Professional development, coaching, mentoring and career progression opportunities.
Process
We know your time is valuable, so our application and selection process is just two stages:
Apply: complete your application on Civil Service Jobs. Full instructions will be provided when you click through.
Interview: a single‑stage interview online.
CLICK APPLY for more information and to start your application.
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