Are you interested in shaping the future of the Alexa experience for customers around the world? Alexa Global Quality is looking for experienced Customer Obsessed Quality Assurance Engineer who is able to innovate, design and deliver quality campaigns for Alexa customers around the world. Our team works backward from our international customers across the globe to create authentically-native, delightful Alexa features in their language. Key job responsibilities * Own the everyday product quality for your workstream * Work with a team of Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones. * Monitor production trends and take action to improve the customer experience * Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for Alexa features and devices * Develop and contribute automation and other quality tooling that improves test-efficiency across a global organization. * Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide * Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect requirements, evaluate alternatives and develop processes and/or tools as needed to support the organization A day in the life QAEs at Amazon maintain and push the high bar for quality in our products and services. We work on the latest innovations in the space of Alexa devices and features. You take the time to deeply understand the complex technology that brings delightful experiences to our customers worldwide. You own quality campaigns, design and execute test strategies that prevent defects and bad customer experiences from reaching our customers. You advocate on behalf of our customers to improve the experience - no matter where they are or language they speak. About the team We take on the unique challenge of internationalizing Alexa features and devices for our customers. We deeply understand the linguistic, cultural and technical nuances that enable Alexa to delight customers everyday in an authentically-native way, across different cultures, languages and locations.