Consultant | Cyber Security / Tech Recruitment | Harvey Nash
đź“Ť Thorpe Park Head Office, Leeds (occasional travel to other sites)
An exciting opportunity to join a growing private healthcare provider.
We’re looking for a sales-focused Private & Imaging Services Coordinator to turn patient enquiries into bookings and deliver an exceptional patient experience.
This is a growth role in an expanding private healthcare setting, combining patient‑centric service with measurable sales and utilisation impact.
What you’ll do
* Convert inbound enquiries (web, phone, clinical referrals, webchat) into confirmed bookings.
* Provide clear, accurate information on services, pricing, and preparation requirements.
* Manage all enquiry channels within agreed SLAs.
* Complete booking processes, confirmations, and onward referrals.
* Maintain accurate records in CRM and booking systems, ensuring GDPR compliance.
* Share insights and feedback to improve scripts, FAQs, and patient communications.
What success looks like
* Strong enquiry‑to‑booking conversion rate.
* Fast, professional response times.
* High appointment utilisation and minimal cancellations.
* Accurate data entry and excellent service quality.
About you
* ✅ Proven experience in a sales or contact‑centre role with booking/conversion targets.
* ✅ Confident communicator — both on the phone and in writing.
* ✅ Organised and efficient in a fast‑paced environment.
* âś… Comfortable using CRM, booking tools, and Microsoft 365.
* ✅ Detail‑oriented, GDPR‑aware, and customer‑focused.
Desirable
Experience in private healthcare or diagnostic imaging, knowledge of RIS systems, and understanding of self‑pay or insured patient journeys.
The essentials
* £13.50 – £14.00 per hour (depending on experience)
* 37.5 hours per week, Monday–Friday (09:00–17:00)
* Benefits include Blue Light Card access, Cycle to Work scheme, and wellbeing initiatives
* Right to Work in the UK required
* Employment references (minimum 2) and DBS check may apply
If this sounds like yourself please apply and I will be in touch to discuss!
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