As a Junior Business Credit Specialist, you'll be a foundational member of our Business Credit team, receiving comprehensive training to support individuals and businesses. Your primary goal will be to provide outrageously good customer service, supporting customers in resolving their financial obligations, and learning the processes for the timely collection of outstanding balances. As part of this role we will discuss the opportunity to take part in a CICM Level 3 Credit Control apprenticeship, this will be dependent upon successful completion of your 6 month probation.
What you'll do....
1. Learning and executing the process of reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
2. Answering inbound calls, and responding to customer inquiries regarding debt, payment plans, and their energy account.
3. Providing outrageously good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing.
4. Resolve queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact.
5. Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk-aware escalation and debt resolution decisions.
6. Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment.
7. Assist the team in identifying customer trends and supporting the development and deployment of repayment strategies.
8. Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long-term solutions.
9. Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective.
What you'll need...
10. A keen interest in credit control, finance, or accounting, and a desire to build a career in this field.
11. Excellent communication skills and the ability to have difficult conversations with empathy.
12. Be passionate about customers and always seek to provide a first-class highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of tasks.
13. Ability to work independently and as part of a team in a fast-paced environment.
14. Forward-thinking, with a growth mindset and a good head for numbers!
💚 Why else you'll love it here 💚 • 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the, and we ranked in the. Our Group CEO, Greg has recorded and how we empower our people. We’ve also been placed in the• 🎁 Visit our UK perks hub - If this sounds like you then we'd love to hear from you. 🚀 Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at and we’d love to help!Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.