Overview
Costa Coffee Ireland & Northern Ireland has 50 years' experience of crafting the finest quality coffee. From revolutionary methods and commitment to quality to unforgettable successes that have made Costa Coffee the Nation’s Favourite coffee shop, our story is as unique as our coffee.
Skills and attributes
* Customer Service
* Training Delivery
* Flexibility
* Self Motivated
* Barista
Description
Job description: Brand Excellence Advisor - Costa Express
Area: Belfast region
An exciting opportunity has opened up to join Costa Ireland Team as a Brand Excellence Advisor. To manage the roll out of Costa coffee machines within Garage Forecourts, Convenience Stores, Contract Catering and Hotel channels, through visiting and auditing sites, building great relationships and driving standards and sales with our partners.
The role involves:
Providing coffee and Barista training, site support to the partner, being a key brand representative for the company.
Responsibility for ongoing improvement and development of the brand through customer engagement, growing the partner site, improving cups per day return by operational and brand compliance.
Reacting to any partner issues, visiting sites to support and help resolve issue, liaising with the helpdesk and the engineers
Briefing new sites on the machines providing training and coaching to teams
Your skills & experience
Your skills & experience will include:
* Excellent coffee knowledge and Barista skills
* Experience in a partner facing environment, ideally with retail operations background
* Experience working in coffee trainer or similar role
* Able to manage own diary and to prioritize a busy workload
* Be self-motivated and a great team player
* Desire to learn and become a brand expert for our partners
* A flexible approach to both work scheduling and hours is needed, putting the partner needs first to provide a world class service
* Previous experience working within a field based role would be desirable
* Must hold a Full Clean valid driving license and hold a valid work permit.
Costa Coffee is an Equal Opportunity Employer
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