Aftersales Administrator
Department: Aftersales Department - Passenger Cars
Report To: Head of Aftersales
Work Location: Uxbridge, England, UB8 1DH (Fully Office-based)
【Job Responsibilities】
Executive Support:
• Manage the Head of Aftersales' diary, prioritizing meetings, handling scheduling conflicts, and ensuring all preparatory materials are ready for daily appointments.
Inter-departmental Coordination:
• Act as the primary point of contact for all after-sales departments. Facilitate communication to ensure workflow efficiency and resolve administrative bottlenecks between teams.
Reporting & Data Consolidation:
• Collect and consolidate performance data from various departments to produce comprehensive monthly, quarterly, and annual reports.
Meeting Management:
• Organize departmental meetings, prepare agendas, and take minutes. Follow up on "action items" to ensure team tasks are completed on time.
Document Control:
• Maintain an organized digital filing system for service contracts, warranties, and departmental policies.
【Job Requirements】
Communication Excellence:
• Exceptional verbal and written communication skills. You must be comfortable interacting with everyone from frontline technicians to senior stakeholders.
Presentation Mastery:
• Highly proficient in creating visually compelling and professional presentations (PowerPoint/Keynote) that tell a story with data.
Technical Literacy:
• Solid knowledge of Excel. You should be comfortable with basic formulas (e.g., VLOOKUP, SUMIF, Pivot Tables) to clean and organize data.
Attention to Detail:
• A "sharp eye" for accuracy; ensuring that reports are error-free before they reach the Head of Aftersales.
Multitasking Ability:
• Proven ability to manage multiple deadlines in a fast-paced environment without losing composure.
• Carry out any other reasonable task instructed by the Head of Aftersales.
【We offer】
* Performance and experience-based competitive remuneration;
* Scottish Widow workplace pension;
* 25 days paid holidays + public holidays;
* On-site free parking;
* Commute allowance;
* Car sacrifice scheme;
* Private healthcare;
* Department & company wide teambuilding events;
* An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team