Job Details
Job Ref: AM15460
Branch: Doubletree by Hilton Southampton
Location: Doubletree by Hilton Southampton, Southampton
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 27/05/2026
Closing date: 29/06/2026
Benefits
* £250, up to £1000 cash incentives when referring a friend to join our team – T&C’s apply
* Long service recognition: cash bonus and free overnight hotel stays for services from 2 years and up.
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Free Car Parking – “Hotel specific”
* Stays in our hotels at discounted prices or even free stays as a reward & recognition incentive
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
Candidate Qualities
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Excellent standards
* Good organisational / time management skills.
* Resilient, creativity, able multitask and can work under pressure
* Ability to work morning, afternoon/evening, and weekends
* Able to deliver exceptional customer experiences all the time
The Role
* As Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets.
* Work in conjunction with the General Manager / Deputy General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
* Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
* Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
* Respond to audits that are completed by the company to ensure continual improvement is achieved
* Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
* Comply and exceed hotel and company Service Standards
* Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
* Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
* Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
* Hold regular briefings and communication meetings with the HOD team
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