We’re looking for a Client Relationship Manager (Digital Marketing) with experience of Google Ads and Google Business Profile to manage a portfolio of clients and ensure they receive outstanding service and clear communication about their marketing performance.
You will work closely with our technical specialists who manage the campaigns, while you focus on client relationships, communication, and ensuring clients achieve strong results.
You’ll become a trusted advisor to clients, helping them understand their results and guiding them on how their marketing can continue to improve.
You’ll be responsible for:
Client relationships
* Building strong relationships with clients
* Leading regular client calls to review performance and strategy
* Clearly explaining Google Ads and marketing results and next steps
* Ensuring clients feel supported and confident in the work being delivered
Account success
* Working with our technical specialists to deliver strong campaign results
* Supporting smooth onboarding of new clients
* Communicating client goals and feedback to the technical team
* Sharing insights and learnings with the wider team
* Contributing ideas to improve processes and client experience
Skills
* Excellent at managing client relationships
* Organised and proactive when managing multiple accounts
* Comfortable explaining marketing performance and results
* Strong communication and rapport-building skills
* Calm at problem solving
* Commercial awareness – understanding how marketing drives enquiries and business growth
* Collaborative to work closely with specialists
Experience
* 2+ years experience in digital marketing, account management or client services
* Understanding of Google Ads is essential
* Experience in an agency environment is a plus
* Familiarity with other digital marketing platforms such as Google Business Profile
If you enjoy working with clients and helping businesses grow, we’d love to hear from you.
About YBA
YBA is a multi-award-winning Google Ads agency (top 3% globally) helping local service businesses generate more enquiries and grow their revenue through digital marketing.
We specialise in industries such as self-storage, removals, funerals, cleaning and other service sectors, combining deep sector insight with data-driven marketing strategies.
Our focus is simple: generate enquiries, deliver measurable results, and build strong long-term client relationships.
Apply
Send an email titled: “I’m the Digital Marketing Account Manager for you!”
Include:
* Your CV
* A short paragraph about why you’re right for the role
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