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Home Specialist - Part Time, Bury St Edmunds
Location: Bury St Edmunds, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
About this Role
We're excited to welcome a Home Specialist to our existing store team on a 4-month FTC for 16 hours a week, focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.
Responsibilities include:
* Identifying customer needs and answering product-related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products
* Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers
* Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines
* Organising meetings for our in-house Designers to support with kitchen and home design appointments
* Following Neptune policies and procedures to maintain our stock, cash handling, and customer records
* Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards
Our stores are open 7 days a week, so flexibility to work during the week and weekends is required.
We prefer candidates with previous experience in a customer-facing role with a high service-led approach, attention to detail, and the ability to work proactively in a fast-paced environment. Excellent communication skills, both written and verbal, are essential. Candidates should set high standards and aim to exceed customer expectations.
The Neptune Bury St Edmunds store is housed in a historic building dating back to the Georgian era, originally built for Robert Boby, known for inventing, designing, and manufacturing hay and seed machinery. The store retains many original features, such as sash windows and a grand double staircase, complemented by new elements respecting its heritage, like the orangery at the rear.
Benefits we offer:
* Life Assurance
* Company sick pay
* Enhanced maternity and paternity leave
* Cycle to work scheme
* Generous Neptune discounts on new items and outlets
* Perkbox: Wellbeing Hub and Retail Discounts Portal
* Your birthday off
* Two paid volunteer days per year
* Day off if you become a Grandparent
* A week off to celebrate a life event
* Refer a friend scheme
* Long service holiday allowance increase
* Training Workshops
We are committed to our company values: Do The Right Thing, Do It Together, Aim High, and Keep It Real.
We are an equal opportunities employer, promoting diversity, inclusion, and equality across all our teams. We encourage everyone to join us and be themselves at work, where everyone's voice is heard.
Our Story
Founded in 1996 by John Sims-Hilditch and Giles Redman, Neptune designs and makes pieces for your entire home. Known for our high standards, design-led aesthetic, and craftsmanship, we are especially recognized for kitchens and heirloom-worthy dressers. Our British-inspired style is refined, simple, sturdy, and detail-oriented. We pride ourselves on making durable, quality products that last a lifetime.
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