Company Description
SLS LUX Brickell, located just outside a buzzing neighborhood, offers our team members and guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center.
Job Description
Job Purpose:
Under the guidance of the Director of Housekeeping, assist in ensuring the smooth and efficient operation of the guest floors, maintaining high standards and ensuring the care and good appearance of all guest rooms and related areas. Provide high-quality, personalized service to hotel guests.
Duties & Functions:
1. Maintain cleanliness of guest corridors, including cleaning glass, furniture, walls, windows (inside and out), high dusting, fixtures, air vents, metals, floors, carpets, walls, doors, and soft furnishings as assigned.
2. Properly dispose of rubbish from the floors.
3. Assist with guest inquiries, requirements, and complaints promptly and graciously.
4. Clean and service bedrooms, bathrooms, and related areas to hotel standards.
5. Assist with moving and lifting beds, furniture, and fittings as instructed.
6. Restock floor pantries and strip rooms as needed.
7. Manage key signing procedures and take responsibility for assigned keys.
8. Handle lost property according to hotel procedures.
9. Assist with stock management and report faults in equipment.
10. Maintain respectful rapport with guests, handle complaints, and follow up appropriately.
11. Report damages and safety hazards immediately.
12. Assist colleagues and perform other duties as assigned.
13. Perform related tasks as needed to provide exceptional service.
Additional Responsibilities
* Communicate effectively with team members and guests.
* Remain calm in emergencies and heavy activity periods.
* Make decisions based on experience and good judgment.
* Ensure compliance with operational policies including health and safety, food hygiene, maintenance, emergency procedures, and licensing.
Supportive Functions
Participate in meetings, community events, and utilize departmental software. Maintain organized work areas, ensure confidentiality, and demonstrate leadership and compliance with policies.
Other Duties
* Support company culture and standards.
* Maintain attendance and adapt to varying work schedules.
Safety Requirements
Use PPE as required, report damaged equipment, and adhere to safety protocols. Must be able to lift up to 50 lbs and push/pull up to 150 lbs with equipment.
Grooming/Uniforms
Maintain a neat, clean appearance with specific uniform guidelines provided during orientation.
Additional
Additional language skills are preferred.
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