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Customer support

Newmarket
Permanent
Exact Sourcing
Customer support
Posted: 2h ago
Offer description

We’re excited to offer a fantastic opportunity for a Customer Support professional to join our client’s growing organisation based in Newmarket. This company truly values its employees, offering a range of excellent benefits including free onsite parking, enhanced holiday entitlement, private healthcare, a birthday gift, and loyalty tax-free bonuses after three years of service. This is a diverse and fast-paced role where no two days are the same. You’ll draw on a wide range of skills—from delivering outstanding customer service and managing data to processing service orders and coordinating the shipment of parts. You’ll also provide ongoing support to ensure a seamless experience for clients. As the Customer Support, you will be: * Responding to client enquiries via email or phone * Processing new orders, returns and shipping * Processing service triage & bookings * Ordering parts for field service personnel or directly for customers * Data management * Lead generation for cross-selling * Stock/Demo Stock Management As the Customer Support, you will have: * Customer service experience in a similar role * Order management experience * A team-oriented attitude * Great communication skills with in-house teams and customers * Proficiency with IT systems, SAP and Salesforce experience would be a distinct advantage If you think this Customer Support role is for you, please do get in t...

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