Job Summary
To take ownership of delivering a first-class customer experience to all stakeholders involved in the purchase of a new home from HarperCrewe, while ensuring sales targets are achieved or exceeded and business profitability is maximised.
Primary Responsibilities
* Take full ownership of the development, including all aspects of presentation and the complete home purchase process.
* Serve as the primary point of contact for purchasers and all internal and external stakeholders from initial enquiry through to legal completion.
* Promote and facilitate the use of company-recommended mortgage brokers and solicitors to support an efficient and streamlined purchasing journey, helping customers meet key deadlines.
* Ensure all administrative duties and reporting obligations are completed in line with company policies and within agreed timeframes.
* Oversee and contribute to proactive marketing activities, including market research, price benchmarking, advertising, incentives, PR initiatives, and promotional events, to ensure a robust sales pipeline that supports the achievement of agreed sales targets.
* Proactively identify and engage prospective purchasers, schedule appointments, and diligently follow up on leads to meet sales objectives and uphold required levels of customer satisfaction in line with HarperCrewes customer journey.
* Conduct home demonstrations and inspections, introducing customers to their new property and ensuring they are fully familiarised. Deliver aftercare support at designated intervals post-completion to maintain a positive customer experience.
* Ensure the health and safety of customers, colleagues, and all site visitors in line with current legislation and company policies.
* Adhere strictly to company procedures, performance standards, and the guidelines set out HaperCrewe customer Journey.
The role requires regular weekend and bank holiday working.
Experience, Qualifications, Technical Requirements
* Sales experience in the housing industry
* High levels of self-management
* Exceptional customer service skills & sales excellence
* Full driving license and ownership of a car
Harpercrewe Ltd.
Gallagher House
Gallagher Way
Warwick
CV34 6AF
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