Vodafone Three - Ecommerce Manager - 12 month Maternity Cover
Location: Newbury Hybrid
Working Hours: Full time 37.5 hours per week – Mon to Fri
Key Responsibilities
* Deliver daily, weekly, and monthly ecommerce plans & trading performance for your assigned Line of Business (e.g., Handsets, SIMO, Home Broadband, Upgrades).
* Execute the digital sales and merchandising plan, ensuring accurate product representation, competitive positioning, and compelling onsite execution.
* Optimise ecommerce journeys for conversion, AOV, attach rate, and efficiency, using data and insights to prioritise improvements.
* Work closely with the Digital Sales Lead to translate commercial targets into a tactical execution plan across the digital shopfront.
* Monitor competitor and market activity daily, highlighting risks and opportunities and recommending rapid trading actions.
* Partner with SEO, CRO, analytics, and performance marketing teams to enhance visibility, traffic quality, and journey effectiveness.
* Ensure digital channel readiness for propositions, launches, price changes, and promotions, working with Channel Delivery & Operations and cross‑functional teams.
* Represent the digital channel in trading forums, providing updates, performance commentary, and actions.
* Drive continuous improvement through AB testing, personalisation, and insight‑led enhancements to product pages and journeys.
Qualifications
* Experience in ecommerce trading or digital merchandising, ideally in telecoms, retail, or another high‑volume B2C environment.
* Strong understanding of ecommerce principles, onsite merchandising, conversion optimisation, and customer behaviour.
* Comfortable working with digital analytics tools (e.g., Adobe, Google Analytics, Contentsquare) to derive actionable insights.
* Proven ability to execute against commercial plans and deliver measurable performance outcomes.
* High level of accuracy and attention to detail when managing product, pricing, and digital content.
* Ability to work cross‑functionally and influence stakeholders across commercial, product, brand, and technology teams.
* Strong problem‑solving skills with a data‑driven approach to decision‑making.
* Excellent communication skills with the ability to articulate performance drivers and recommended actions.
Additional Information
We care about our people’s success by offering great pay and bonuses, up to 28 days off plus bank holidays, paid time for charity work, discounts, vouchers, a pension plan and additional benefits. We support career development through learning tools and offer generous parental leave policies.
Inclusion Statement
We are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. If your experience does not align perfectly with every part of the job description, we encourage you to apply – you may be the right candidate for this role or another role.
Regulatory and Recruitment Information
We are regulated by the Financial Conduct Authority. All offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulatory standards. We provide reasonable adjustments to support candidates during the interview process. If you require an accommodation, please contact your recruiter or email jobs@three.co.uk for guidance.
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