Description
We are looking for an IT Manager who thrives on making an impact. No two days are the same in the commercial airline training sector and the ideal candidate will be dynamic and able to adapt. You will report into the CTO and be responsible for one direct report, and together you will maintain and enhance IT and Systems throughout Leading Edge Aviation.
This role will support a multi-site infrastructure with 100% cloud-based IT systems. The IT Manager is responsible for overseeing the day-to-day operational management of cybersecurity, Microsoft 365 systems and Ubiquiti network infrastructure at Leading Edge Aviation’s multi-site Oxford Campus, and the perfect candidate will be experienced in supporting all these areas. Training will be given for our sector-specific flight scheduling SaaS platforms in use across operations in Oxford, UK and Alhama de Murcia, Spain.
The IT Manager is responsible for the IT resources, budget and daily IT operations while supporting the CTO in delivering secure, digital-first approach to flight training. This role would suit a recent Microsoft Certified Professional (with proven experience managing Intune, and PowerApps) looking to develop management experience, and someone who is keen to develop and create their own business solutions for the company.
This is a full-time role working 37.5 hours per week, based at our Oxford Campus. Occasional home working may be possible, and occasional travel to our Spanish campus will be required.
Role Duties
Infrastructure & Architecture
* Multi-Site infrastructure management of Oxford sites and potential opportunities to support projects at our Spanish Academy.
* Provide hands-on technical support for Ubiquiti Unifi switching, WiFi and CCTV infrastructure
* Supplier Management of ISPs, Managed Print Services and Teams Phone Systems
* Cloud Backup, Restore and Data Loss Protection.
IT Systems & Cyber Security
* Maintain Cyber Essentials Plus certification
* Quarterly Cybersecurity training campaigns are curated and targeted to staff and students
* Microsoft 365 Intune management – Compliance target +95%
* Responsible for ensuring the Cyber Emergency Response Plan remains up to date and table-top simulations are scheduled and conducted annually.
* Ensure Microsoft Security Score – KPI target (+80%)
Leadership
* Architectural responsibility to develop and support business processes that utilise the PowerApps platform to deliver digital transformation within the academy
* CRM support (ideally Zoho)
* Monthly Reporting of KPIs to peers within the Leadership Team and Quarterly to the Board of Directors, to enable data-driven decision making and collaboration when required.
* Service Delivery incorporating best ITIL Framework, Identity & Access, Change Management, etc.
* Line manager duties to include but not limited to:
* Develop and manage direct reports to nurture their skillset to work within the needs of the academy, ensuring they are engaged and succeeding in their role.
* Governance Meetings, Monthly 1-1s, Weekly IT Operations, Monthly Leadership, Bi-Annual Performance reviews.
* Demonstrate and uphold the company’s core values in all actions, decisions, and interactions.
OUR CULTURE
At Leading Edge Aviation, our Vision, Mission and Values guide everything that we do. The IT Manager is expected to maintain the highest levels of professionalism, compliance and integrity. This role requires flexibility and a collaborative mindset to contribute to our vision of excellence in everything that we do.
Core Competencies
* Proven ability to manage third-party IT providers and drive IT strategy within a business.
* Excellent customer focus with Hands-on experience in IT user support.
* Strong knowledge of Windows 11 Operating Systems, Autopilot, Office 365 and Microsoft Intune.
* Proficient in Microsoft Entra and Purview for security and compliance with Microsoft 365
* Has high standards and ability to work effectively under pressure
* Passion for developing IT solutions, with demonstrable experience
Other requirements:
* Experience of supporting IT in a multi-site SME is desirable
* Experience and Certification with Microsoft Power Apps, Power BI and Power Automate is beneficial
* Microsoft 365 Certified Enterprise Administrator Expert or equivalent
* Willingness to travel to Spain when required.
* Excellent written and verbal communication skills, with the ability to engage with a range of stakeholder, and with a positive and enthusiastic outlook.
* Demonstrable alignment with the company’s core values in attitude, conduct, and work ethic.
We know a great team member is more than a checklist. If you have the skills, passion, and commitment to make a difference, we’d like to hear from you, even if you don’t meet every listed requirement.
What We Offer
* Salary up to £48,00 per annum (subject to experience, qualifications and knowledge), reviewed annually
* Commitment to your personal and professional development
* Generous holiday entitlement of 25 days plus public holidays
* Enhanced sick pay and leave
* Pension scheme with enhanced employer contributions
* Life assurance scheme of 2x your annual salary
* Critical illness cover
* Private medical insurance, with the option to add your spouse and children
* Access to our Individual Assistance Program and lifestyle discounts.
* Cycle to work scheme
* Free on-site parking
* Employee referral scheme
About Leading Edge Aviation
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
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