Job Summary: To provide clinical support to dentists and therapists, ensuring the effective and safe delivery of high-quality dental care. The role also involves maintaining compliance with professional and regulatory standards while supporting efficient practice operations. The post holder will be required to provide reliable, efficient and timely reception duties to ensure Smile Together exceeds patients expectations at every visit and provides and excellent patient experience. Travel to provide cover at other clinical locations within Smile Together will be required on occasions.
Key accountabilities Working in Accordance with GDC Dental Standards and CQC Regulations As a General Dental Council (GDC) registered professional, the post holder must: Adhere to GDC Standards for the Dental Team, ensuring ethical and effective patient care. Maintain full GDC registration without conditions. Uphold clinical governance, infection control (HTM 01-05), and professional conduct standards. Commitment to Patient Experience Recognise and demonstrate an understanding of the different journey a patient will experience depending on their treatment needs and the service being provided to them Provide clear, professional communication to patients about their treatment.
Adapt care to individual patient needs, ensuring a supportive clinical environment. Provide support and reassurance to patients undergoing dental procedures Maintain strict patient confidentiality in line with GDPR, GDC, and NHS regulations. Ensure secure handling and accurate recording of patient data. Prevent unauthorised access to patient information, adhering to information governance policies.
Manage the reception area and maintain the reception as a welcoming and tidy area. Communicate with patients both in person and on the telephone in a professional manner, ensuring patient confidentiality is kept at all time. Clinical Responsibilities Provide chairside assistance and anticipate clinician needs. Assist the dentist during clinical procedures and make independent judgments with regard to equipment, instruments and materials Provide clinical support for clinicians within a surgery setting, and give appropriate pre-treatment and post-treatment advice to patients Maintain infection control and follow HTM 01-05 guidance.
Assist in managing medical emergencies and follow safety protocols. Monitor and maintain clinical stock control. Accurately record patient data, filing and archiving patient records Support clinical and professional support colleagues in service improvement and organisational change and development Reception & Patient Support Provide reception cover when required, ensuring accurate appointment booking and professional patient interactions. Ensure that patient records are accurate and up to date and that all data is input correctly.
Be confident in handling difficult situations and bring to a satisfactory resolution in accordance with the complaints policy. Training & Mentoring Support the training of Foundation Dental Nurses and participate in the recruitment and onboarding of trainees. Contribute to service improvement initiatives. Compliance & Professional Development Be responsible for safe working and practice on a day-to-day basis in sites of clinical activity, ensuring compliance with clinical governance and legislation, appropriate health, safety and security procedures within the work area, and reporting accidents, incidents and near misses using the Smile Together incident reporting procedure Engage in continuing professional development (CPD) via the Smile Together Training Academy and Perform appraisal system.
Actively engage with Smile Together teams and participate in audit activities, planning and development sessions, and in-house meetings Undertake other reasonable duties as requested by the Practice Managers and Smile Together Management Team Professional Conduct & Organisational Commitment Act as a positive ambassador for Smile Together, promoting its vision, mission, and values. Support Smile Togethers social enterprise objectives, contributing to community oral health initiatives.