Service Engineer – Smart Building Technologies
Location: London
Position: Permanent
Salary: £37,000 - £45,000
We are seeking a skilled Service Engineer to support the operation and reliability of a Smart Building technologies company who are growing their internal teams in London.
This hands-on role involves both reactive and planned service activities, ensuring security systems (CCTV, access control) and network infrastructure perform optimally.
Key Responsibilities:
* Respond to service requests and incidents, diagnosing and repairing faults in security and network systems.
* Carry out routine maintenance and preventive service tasks to ensure system reliability.
* Liaise with client stakeholders, including site security and IT teams, to minimise operational disruption.
* Coordinate with third-party suppliers and hardware vendors for timely support and fault resolution.
* Work closely with the Service Desk and Technical Support team to maintain accurate service records and reports.
* Deliver high levels of customer service and technical excellence across multiple client sites.
Requirements:
* Strong technical understanding of security systems and network infrastructure.
* Experience in BMS, smart buildings, security systems install and configuration (Access control, CCTV)
* Excellent problem-solving skills and a proactive approach.
* Ability to work independently, managing multiple sites and priorities.
* Outstanding customer service and communication skills.