Summary
About Great Scotland Yard Hotel – The Unbound Collection
Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.
Duties and responsibilities related to the Night Host/Hostess role:
* Welcome and assist guests during evening and overnight hours, ensuring a smooth and efficient check-in and check-out experience
* Maintain high standards of presentation, service, and brand compliance at all times
* Liaise with housekeeping, engineering, and on-call teams to resolve any issues that arise during the night
* Complete night audit procedures, including reconciling daily transactions and preparing reports
* Monitor the lobby and hotel premises to maintain security and ensure guest safety
* Act as the main point of contact for guests overnight, handling requests, enquiries, luggage assistance and late reservations professionally
About you
Previous experience in a hotel front office or night reception role is preferred. You bring strong communication and organisational skills, with a guest-focused approach to every interaction. While knowledge of hotel management software is an advantage, confidence in using standard computer applications is essential.
This position is based on a 4 on, 4 off shift pattern, providing a balanced work schedule.
Just some of the benefits you will enjoy as Night Host/Hostess
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Free meals on duty
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Uniform provided and laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Night Host/Hostess role and start your journey with Hyatt Hotels!