Company description: Corpay is currently looking to hire a Commercial Services Administrator within our Epyx division. This position falls under our Fuel & Fleet Payments line of business, located in Meriden, West Midlands, UK. In this role, you will be reporting to Commercial Services Manager.
Job description: As a Commercial Services Administrator, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Assigned workspace in office
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Accurate execution of Epyx & Corpay^ processes.
Processing cash, reporting and customer interactions relating to settlement activities.
Identification and correct handling of overdue settlement accounts and escalate to line manager where appropriate.
Deal directly with customers and suppliers to support claims procedures and meet KPIs.
Build and develop positive relationships with all internal and external colleagues, suppliers and customers.
Contribute to service delivery levels by providing guidance to others and supporting the decision-making processes wherever possible.
Giving timely responses and resolutions to internal and external queries.
Responsible for meeting departmental targets and deadlines.
Maintenance of internal information database comprising customer data for assessment purposes. Ensure compliance with General Data Protection Regulation where any payment information is provided
Required profile: Qualifications & Skills
Excellent communication skills both written and verbal.
Customer focused and able to communicate effectively with customers by telephone.
Excellent listening skills to identify and analyze problems, and the ability to use technical/product knowledge to find appropriate solutions for the customer.
Good numeracy skills.
Computer literate, especially with strong Excel skills.
Time management skills.
Commercial awareness.
Adherence to internal procedures and high attention to detail.
What we offer: Benefits & Perks
4 X Life insurance
Pension scheme 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to benefits portal
Access to LinkedIn learning
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