Service Delivery Co-ordinator Location: Gloucester Salary: £28,641 plus a fantastic range of benefits Hours: 40 hours per week (Mon - Fri 8:30 - 17:00) About Us Manheim, part of Cox Automotive Group, operates 12 Auction Centres across the UK. We connect vehicle manufacturers, fleet & leasing companies, and dealers with a wide network of buyers both in-person and online. Our Service Delivery Team plays a vital role in ensuring smooth auction operations. From coordinating collections and deliveries to managing vehicle data, documentation, and payments, we keep the wheels turning behind the scenes. About the Role As a Service Delivery team member, you’ll help ensure the seamless daily operation of our auction office. You'll work closely with the Service Delivery Manager and other teams to maintain high standards in customer service, vehicle processing, and operational excellence. What You Will Do Coordinate and process vehicle sales, ensuring they meet internal and client SLAs. Accurately input vehicle data and documents to support smooth arrivals and sales. Maintain close communication with the Operations team to reduce delays. Ensure vehicles flow efficiently through pre-sale, sale, and post-sale stages. Process invoices and customer payments via Bankline. Handle delivery requests and general client enquiries professionally. Support the Service Delivery Manager with day-to-day tasks and continuous improvement initiatives. Maintain a safe, presentable office environment in line with HSE standards. Help resolve operational disputes and escalate issues when needed Promote a culture of health, safety, and performance across the team. What You’ll Need to Succeed A team player mindset with a focus on completing tasks to a high standard. Proven experience in a fast-paced, service delivery or admin environment. Strong communication skills – both written and verbal. Flexible and proactive, able to adapt to changing priorities. A customer-first attitude with a passion for delivering great service. Confident using Microsoft Office (Excel, Word, Outlook). Comfortable working in a target/KPI-driven environment. High attention to detail and accurate data entry skills. Strong time management and organisational abilities. Ability to meet deadlines and work efficiently under pressure. First Aid at Work qualification is a plus (but not essential). Why Join Us At Manheim, you’ll be part of a team that values collaboration, development, and delivering excellence to our customers. We offer opportunities to grow and thrive in a supportive and fast-moving environment. We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms – gender identity, race, ethnicity, sexual orientation, religion, age, disability, neurodiversity, education and beyond. We are a place where you can be you. STRICTLY NO AGENCIES PLEASE We work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions Who we are Cox Automotive is the world’s largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers’ core needs across vehicle solutions, mobility, remarketing, funding, and retail. The Benefits Benefit 4 Benefit 5 Benefit 6 Testimonials Aneliese Platts Senior Designer “The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!” Ann Fairbanks Executive PA & Business Support “I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.” Gemma Hepple National Operations Manager “In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.” Documents