FIELD SERVICE ENGINEER Locations - Wembley, Croydon, Dartford, Enfield We have an exciting opportunity for a Field Service Engineer to join our team to install and provide technical support to our coffee, vending and water equipment to the standard required by our clients. This is a great opportunity for a customer focused individual to join a fast-growing coffee, water, and vending company. Responsibilities - Technical Service Support Completing machine filters/de-scales Working closely with the service desk daily Managing and recording service response to machine breakdowns and ensuring KPI's and standards are met or exceeded Carrying out any necessary repairs or services and reporting any major faults to ensure that all machines are always in good working order Using Vend Manager on smartphone to respond to service calls and complete calls & service reports Completing all necessary book/paperwork to Company standards Liaising with relevant sub-contractors to complete certain machine repairs Installations Installing machines with other engineer(s) and/or sub-contractors where appropriate Installing coin mechanisms and card readers Registering all equipment on Vend Manager and/or other relevant software Managing customer satisfaction throughout and post installation Vending machine portfolio includes: Evoca snack/cold drinks vending machines and tabletop/floor standing drinks machines Coffetek tabletop/floor standing drinks machine range Cimbali coffee machine range: S15/ S20/ S30 WMF coffee machine range: 1100s/1500s/5000s/9000s Borg & Overstrom water coolers Aqua Libra - Illimani taps Role Requirements Full UK driving licence - ESSENTIAL no more than 6 points NO DD or DR related offences* DBS Certificate - ESSENTIAL for this role due to our clients from Schools, Hospitals, Healthcare providers etc 2-3 years' experience as a field service engineer Excellent customer service skills Strong external and internal communication skills Live locally to Greater London Experience with Evoca, Coffetek and fresh milk coffee equipment as well as Vend Manager or a similar vend management system (Preferred) * Applicants will be required to drive a company vehicle so must hold a full clean UK driving licence. Salary & Benefits Competitive basic annual salary of £32K 4 weeks (20 days) paid holiday which increases year on year Company van Full expense reimbursement Company phone with vend management software Extensive training and development For more details regarding this role, please speak to Michelle Ings, HRGO London & Essex office 01708 220023 or email michelle.ings@hrgo.co.uk Please also regster online with hrgo.co.uk