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Intermediate User Researcher
Location: Birmingham or UK-wide (flexible, with potential on-site client work)
Contract Type: Full-time, Permanent
Overview
Our client is seeking an Intermediate User Researcher to contribute to user-centred digital service design within multidisciplinary Agile teams. This is a key role for those with strong user research capabilities and a passion for improving public-facing and internal services through evidence-based insights.
Key Responsibilities
* Plan and conduct user research to inform product and service design
* Select appropriate research methods based on the service lifecycle stage
* Conduct usability evaluations and synthesize findings into actionable insights
* Produce clear research reports and present outcomes to stakeholders
* Collaborate with product owners, designers, and developers within Agile teams
* Run workshops and engage stakeholders to build empathy with service users
* Contribute to internal communities of practice and share research best practices
Candidate Profile
* Experience using both qualitative and quantitative research methods
* Comfortable engaging with senior stakeholders and communicating research findings
* Strong understanding of user-centred design principles
* Ability to connect research outcomes with strategic business objectives
* Capable of navigating stakeholder challenges with clear, reasoned responses
Our client fosters a collaborative, inclusive culture focused on meaningful outcomes through data, design, and engineering. Flexible working arrangements are supported, including working from home and across various UK offices.
* Critical illness cover and life assurance
* Access to Perkbox discounts, wellbeing sessions, and flexible benefits
* Options for private health/dental care, extra holidays, pension contributions, charity or eco contributions
* Volunteer days, cycle-to-work scheme, season ticket loans
* Salary sacrifice scheme for electric vehicles
* Relocation support up to £8,000
Diversity and Inclusion
Our client is committed to fostering an inclusive environment. Applications from underrepresented groups are actively encouraged. Adjustments and accommodations are available throughout the recruitment process.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Research
* Industries
IT Services and IT Consulting
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