Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we're leading that change by prioritizing people and delivering exciting, engaging experiences at your fingertips. We are pushing boundaries through innovation and technology, with a team of people like you. When you join Entain, it's your game—let's win together.
Job Description
Do you love sports or have a passion for excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you will be a vital part of the Entain family, providing top-tier customer service and maintaining high standards daily. In our vibrant Ladbrokes & Coral betting shops, no two days are alike, and you'll have the opportunity to contribute to a team that succeeds together and prioritizes our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and fostering rapport to encourage repeat business. Are you ready to launch a rewarding career?
What you will do
1. Deliver exceptional customer service.
2. Promote safer gambling practices.
3. Take bets on various sports and events.
4. Handle customer transactions, including cash handling.
5. Demonstrate our products and betting terminals to customers.
6. Address customer complaints or concerns with empathy and problem-solving skills.
7. Work towards specific targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8 am to 10 pm, depending on location, including weekends and bank holidays. Your weekly rota will typically be 17 hours, comprising a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying weekly. As a key holder, you will be responsible for opening and closing the shop. We believe in a healthy work-life balance and will provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or older to work in our betting shops.
* Passion for delivering excellent customer service.
* Strong relationship-building and effective communication skills.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations calmly and professionally.
Outside of work, you'll have opportunities to earn recognition from leaders and colleagues, with chances to win prizes. Join a talented, inclusive community where everyone is celebrated for who they are.
If you need any adjustments or accommodations during the recruitment process, please contact us.
Our Values and Commitment
At Entain, doing what's right is core to our values. We aim to create a diverse, equitable, and inclusive future for our people and the wider sports betting and gaming industry. We value and respect individual differences and strive to ensure everyone feels valued and celebrated.
Additional Information
We offer competitive packages and support to help you perform at your best, including:
* Optional overtime (subject to availability).
* Pension scheme and annual ShareSave.
* Discounts with numerous retailers through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
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