The Just Recruitment Group Ltd is currently recruiting for a Customer Services Executive for a manufacturer based in Sudbury, Suffolk. As a Customer Services executive, you will play a key role within the sales and marketing team - delivering exceptional service to both new and existing customers while managing ongoing accounts. You will be answering questions, problem solving and providing them with information about our products and services, while building relationships and long-term customer satisfaction. Key Responsibilities * Assess incoming enquiries from direct communication or the sales team * Create quotations and tender documentation * Follow up on quotations at appropriate points in the process * Manage the CRM system * Manage the lead generation tools * Processing incoming sales orders * Liaise with the order fulfilment team for smooth supply of products to our customers * Manage any after-sales requirements * Help project manage key projects and clients Candidate Profile * Must possess excellent communication skills both orally and written * Previous experience in a similar role is preferable * Experience within the engineering / manufacturing sector is preferred. * Good knowledge of and proficiency in Microsoft Office and basic database skills * Must be able to understand business calculations and be competent to correspond via email in a professional manner * Must be an excellent face to face communicato...