Company Description
PCX specialises in providing solutions for IT-related challenges. Our expertise spans across both Mac and PC platforms, offering support to enhance equipment performance and ensure seamless operations. With extensive experience in technology, PCX is equipped with the necessary skills to support your business IT needs. We also have access to a network of quality, diverse suppliers for sourcing necessary equipment.
Role Description
This is a full-time on-site role located in Bromsgrove for an IT Support Specialist. The IT Support Specialist will be responsible for providing technical support, troubleshooting issues, and assisting with desktop computer operations. Day-to-day tasks include managing help desk support, ensuring IT systems run smoothly, and addressing user inquiries and technical problems promptly.
Qualifications
* Technical Support and Help Desk Support skills
* Experience in Troubleshooting and managing Desktop Computers
* Knowledge and proficiency in various Information Technology systems
* Strong problem-solving abilities and excellent communication skills
* Ability to work collaboratively with a team and independently
* Relevant certifications in IT support or related fields
* Previous experience in a similar role is a plus
* Customer-focused mentality and strong organisational skills