The Role
Senior Notice Processing Clerk - Sandwell - Full-Time; 40 hours per week - £31,366 D.O.A.
Do you have experience in a Notice Processing role? Do you have excellent customer service and admin skills?
We have an opening for a highly focused person to join the Notice Processing team in Sandwell. You will be an integral part of the team, providing clerical and customer service support to all customers. This role requires excellent communication skills as you will be dealing with members of the public via phone and email. You will be processing appeals and handling enquiries and complaints.
What will you do?
* Ensure all correspondence received is answered in a timely and professional manner, meeting contractual KPI’s
* Undertake clerical tasks related to the contract(s) to ensure KPI’s and SLA’s are met
* Use specialist knowledge to deliver high-quality customer service, ensuring APCOA meets statutory obligations as per relevant legislation, codes of practice, and regulatory guidance
* Provide support, guidance, and training to colleagues, assisting their decision-making
* Research, report, and analyze performance data to recommend process improvements and advise management
* Lead project teams and plan work schedules to meet objectives, where required
What will you bring?
* At least 12 months’ Notice processing experience
* Previous customer service experience
* Experience handling customer complaints following best practices
* Strong communication skills, confident in verbal and non-verbal interactions with the public, team, and management
* Ability to work under tight deadlines and meet objectives
* Understanding of BPA, the parking industry, Notice Processing, PoPLA, DVLA, PoFA, and related KPIs
* Ability to learn and retain relevant legislation and guidelines
What package is on offer?
Benefits include pension, employee discount scheme, 28 days annual leave (including 8 bank holidays), ongoing training, and growth prospects.
If this opportunity interests you, please apply now.
We are committed to creating a fair and inclusive workplace, supporting staff in achieving their full potential through exciting projects and a positive environment.
#J-18808-Ljbffr