Job Description Reception Team Leader First impressions are everything! As a Reception Team Leader, you will lead the team taking care of our guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: On the job training and personal development opportunities Working across two hotel brands, Novotel and ibis Uniform and staff meals provided Discounts at Accor Hotels Globally What you will be doing: Leading the reception teams to deliver great guest experiences and working with the team on reception as needed by the business. Working with the reservations team leader to ensure all reservations (including groups) are accurate, and all guest requests are responded too Supporting the front office manager with daily banking and account reconciliation, as well as accounts receivable processes.