Job Title: Courier Supervisor (AM Shift)
Location: Crawley
Salary: £35,000 per annum
Hours: Monday to Friday, 4.00 – 13.00
An exciting opportunity has arisen for a Courier Supervisor (AM Shift) to join a high-performing company based in Crawley.
This role is ideal for a proactive and driven individual who has experience within a multi-drop, courier environment. You will play a key role in ensuring the smooth coordination of early morning operations, working closely with warehouse teams and drivers to deliver outstanding service and operational efficiency.
Courier/Transport Management:
* Ensure all drivers are fully prepared for departure
* Support loading and dispatch where required
* Act as the main point of contact for drivers during delivery routes
* Assist with delivery issues, breakdowns, and operational queries
* Manage and monitor time-sensitive and premium deliveries
Warehouse & Operations Management
* Open the depot as a key holder and prepare the site for daily operations
* Coordinate and oversee morning parcel sortation activities
* Plan and allocate deliveries across multiple routes
* Organise trailer arrivals, parcel volumes, and operational workflow
* Ensure accurate scanning, sorting, and loading of all parcels
* Monitor progress to achieve targeted sort and dispatch deadline
Team Leadership
* Motivate and support warehouse operatives to meet performance targets
* Foster a positive, team-focused working environment
* Promote accountability and strong communication across teams
* Ensure all drivers are fully prepared for departure
Quality, Compliance & Accuracy
* Conduct quality checks on parcels, identifying damage or sorting errors
* Manage discrepancies and investigate delivery issues, including reviewing CCTV if required
* Maintain accurate system updates and operational statuses
* Ensure misrouted deliveries are quickly identified and resolved
* Post-Sort & Continuous Improvement
* Oversee post-sort organisation and warehouse housekeeping
* Ensure all deliveries and collections are completed daily
* Maintain system accuracy and reporting standards
* Identify areas for improvement and drive operational efficiencies
Experience & Requirements
* Proven experience within a multi-drop / courier role is essential
* Strong leadership skills with a hands-on management style
* Excellent organisation and time management abilities
* Strong communication skills, both written and verbal
* Comfortable working in a fast-paced operational setting
* Good IT and systems knowledge
Due to the urgency of the role apply now for consideration