Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitalityis a work of heart,
Join us and become a Heartist®.
Job Description
Rooms Division Manager
Novotel Canary Wharf – London
Are you a natural leader who loves being on the floor, inspiring teams, and creating memorable guest experiences? Novotel Canary Wharf is looking for a Rooms Division Manager to take ownership of Front Office, Housekeeping, Guest’s Services and Finance operations in one of London’s most vibrant hotels.
The Role
Reporting to the Operations Manager, the Rooms Division Manager is responsible for the day-to-day operations, room readiness, guest flow, team productivity, and brand compliance.
Key Responsibilities
Operational Leadership
1. Oversee daily Front Office, Housekeeping and Guest Services operations to ensure smooth, efficient service delivery
2. Control room readiness, occupancy flow, and turn-around times
3. Ensure consistent application of Novotel and Accor brand standards
4. Conduct daily inspections of guest rooms, public areas, and back-of-house spaces
5. Ensure full audit readiness and compliance with internal and brand requirements
Performance & Coordination
6. Work closely with Revenue Management to optimise occupancy and room allocation
7. Coordinate with Maintenance to manage defects, preventative maintenance, and room availability
8. Monitor operational KPIs including guest satisfaction, cleanliness scores, productivity, and costs
9. Support budget control, labour efficiency, and stock management within the Rooms Division
People & Team Management
10. Lead, schedule, and support Front Office and Housekeeping teams to meet operational demands
11. Deliver daily briefings and structured shift handovers
12. Coach supervisors and team members through on-the-job training and performance feedback
13. Drive consistency, accountability, and cross-training across the Rooms Division
Guest Experience & Service Recovery
14. Manage guest feedback, complaints, and service recovery in line with brand standards
15. Ensure prompt resolution of operational issues affecting the guest experience
16. Maintain visible leadership presence during peak periods
Qualifications
About You
17. Proven operational experience in Front Office and/or Housekeeping management
18. Strong understanding of room operations, standards, and daily controls
19. Confident, hands-on leader with excellent organisational skills
20. Able to manage priorities, solve problems, and make decisions under pressure
21. Fluent in English; additional languages are an advantage
What We Offer
22. Structured training and development through Accor and the Heartist® program
23. Competitive salary with performance-related incentives
24. Clear career progression within a global hospitality group
25. A professional, fast-paced working environment with strong operational focus
26. Commitment to responsible and sustainable hospitality
Apply Now
If you are a driven Rooms professional with a strong operational mind-set and leadership experience, we invite you to apply and join the team at Novotel Canary Wharf.