Designation: Administrative Assistant | Boksburg, Gauteng | Permanent
Category: Administration and Operations
Job Level: Semi-skilled and discretionary decision making
Posted by: PSG Financial Services
Posted on: 05 Aug 2025
Reference Number: POS40006
Closing date: 22-Sep-2025
Position Type: Permanent
Location: Boksburg Newton Road
Overview
PSG's commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
Job Description
The Administrative Assistant is primarily responsible for performing after intermediary services offering to customers, thereby contributing to the ongoing customer relationship. The focus of the role is to provide quality service and maximise customer retention and referral, in line with the Practice Service model and Procedures. The role needs excellent client relationship management and office administrative skills.
Responsibilities
* Administration (filing, scanning, typing of correspondence)
* Answering telephone/receiving clients
* Consistent and proactive planning for months ahead
* Interact, manage and provide effective client service
* Prepare client files
* Process client queries and instructions
* Preparing renewals
* Following up on claims
* Administer all products and general office administration
* Set up appointments and diarizing for Adviser
* Intermediary Services
* Assist clients on policies and procedures
* Maintain the CRM systems and asset registers
Minimum requirements
* Grade 12
* RE 5
* NQF Level 4 in Short Term Insurance (Advantageous)
* 2-3 years’ experience in Short Term Insurance
* Proficient in both spoken and written English and at least one other of the official South African languages
* Computer literacy (MS Office)
Competencies
* Teamwork
* Strong Organising and planning skills
* Client service orientation
* Attention to detail
How to apply
Candidates interested must apply on the PSG Careers website https://www.psg.co.za or browse vacancies https://bit.ly/3bD2iAk by no later than 22 September 2025.
By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.
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