IT Support Assistant (Legal)
Prestigious US law firm with offices based in a sought-after city location is seeking an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis.
* Salary to £40,000
* Excellent employee benefits
* 30 days annual leave plus bank holidays
* 10:00-18:00 working hours and office based (Monday-Friday)
* St Pauls/Blackfriars/City Thameslink
We’re looking for candidates with 2 years of IT support experience to provide internal customer service, second-level problem resolution, and desktop technology support as well as site support, and to participate in special projects as assigned.
Responsibilities
* Work with callers to solve normal and unusual information system problems, or escalate as defined in normal operating procedures
* Provide technical support and problem resolution activities for the assigned site
* Install PCs and related hardware; investigate hardware problems and perform minor repairs
* Support new joiner setups as and when required
* Interface with vendors and the firm’s Technical Services for resolution of telecom, videoconference, network, systems, and/or related hardware problems
* Use technical tools and knowledge to meet or exceed performance standards and expectations
Skills & Requirements
* Must have 2-3 years’ experience working in a similar role within a law firm
* An education focused on IT qualifications and a genuine passion for IT
* Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of single-user workstations is desirable
* Proven experience with desktop and server operating systems, including applications support (Windows 10, Office 365)
* Knowledge of videoconferencing/telecom support and iOS and Android devices
* Experience with Asset Tracking and processes is desirable
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