.**Account Executive****Location :** Warsaw (hybrid/ minimum twice a week in the office)**About the business:**LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, .**About our Team:****About the role:**As an **Account Executive** at LexisNexis Risk Solutions, you'll play a crucial role in our client retention and growth strategy. Managing your own portfolio of accounts, you will build strong client relationships, take full ownership of the renewal cycle, and identify upsell opportunities. You'll act as a trusted advisor, confidently engaging with clients at all levels while coordinating with internal teams to ensure a seamless customer experience. If you're detail-oriented, proactive, and customer-focused, this is a fantastic opportunity to make an impact.**Responsibilities:****Client Relationship Management & Renewals*** Act as the main point of contact for a portfolio of clients* Build strong, long-term client relationships and ensure high satisfaction* Manage the full contract renewal process with accuracy and timeliness* Monitor client activity to identify potential risks and take proactive action* Collaborate with internal teams to resolve issues and deliver a seamless experience* Maintain accurate forecasts and contribute to overall sales performance**Upselling & Cross-Selling*** Identify opportunities to grow accounts through upsell and cross-sell strategies* Keep CRM systems up to date with qualified opportunities and account insights* Support sales and marketing campaigns by promoting relevant solutions to clients**Customer Onboarding*** Guide new clients through a smooth onboarding process* Conduct welcome calls and deliver tailored product training* Coordinate internal support to respond quickly to client queries during onboarding **Requirements / Qualifications:****Essential:*** Fluent in **English** and **Russian and/or French*** Detail-oriented and highly organised, with the ability to juggle multiple priorities* Strong relationship-building and communication skills, especially over the phone* Proven experience in meeting or exceeding sales/renewal targets* Proactive and adaptable, comfortable working both independently and in teams**Desirable:*** Experience with Salesforce or similar CRMs* Background in account management or client-facing roles with senior stakeholders* Familiarity with eLearning platforms such as Brainshark or HighspotRELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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