The Role
Performance Manager
Barnet | £36,000 per annum | hrs per week
We’re looking for a confident and commercially focused Performance Manager to take ownership of operational and people performance across our Barnet contract.
In this leadership position you will be responsible for driving standards, challenging performance, and ensuring both people and processes deliver contract expectations. You’ll play a critical role in ensuring KPIs, service level agreements and commercial targets are achieved by managing performance at every level of the operation.
What Makes This Role Stand Out?
This is a role for someone who is confident making decisions and driving measurable improvement. You’ll combine data insight with strong people leadership to ensure service delivery and contract performance.
What You’ll Be Doing
1. Leading performance management across the contract, ensuring KPIs and service levels are consistently met
2. Monitoring enforcement activity and analysing trends to drive operational improvement
3. Managing and improving individual and team performance
4. Supporting, coaching managers and implementing corrective action plans
5. Reviewing operational processes and restructuring or refining them to improve efficiency and cost control
6. Supporting disciplinary processes in line with company policy
7. Producing clear, data-driven reports for senior management and the client
8. Identifying commercial risks and implementing preventative solutions
9. Supporting client meetings and maintaining strong working relationships with Barnet Council and stakeholders
10. Assisting in identifying business improvement and development opportunities
What We’re Looking For
11. Minimum two years’ management experience
12. Strong experience of monitoring and reporting on KPIs
13. Confident handling disciplinary and capability processes
14. Proven ability to analyse data and translate insight into action
15. Experience implementing operational or structural change
16. Experience in a client-facing environment
17. Good working knowledge of MS Office
18. Commercially aware and outcome-focused
19. Motivated by improvement, efficiency and measurable results
Why Join Us?
20. A high-impact leadership role with genuine influence
21. The opportunity to shape performance culture across the contract
22. Exposure to strategic decision-making
23. Supportive senior leadership
24. Competitive salary with flexible working expectations
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.