About the Role
We are looking for a patient services assistant to join Practice Plus Group where you will be responsible for resolving all patient queries to a high satisfaction. You will provide advice and guidance for patients on our services we provide, whilst booking appointments and completing Reception duties. You will ensure the patient is at the heart of everything you do.
You will be based in our Admin Office in Rochdale but also will cover our North West Receptions when required at short notice within your pre‑agreed working hours. A drivers licence and your own vehicle will be essential for this purpose.
You will liaise with patients face‑to‑face or via the telephone, while being courteous and professional at all times. The role demands great attention to detail and the ability to resolve queries at the first opportunity. Striving for excellence and a willingness to continuously improve to deliver the highest standards required to support the Ophthalmology service.
Benefits
* Join a friendly team with patient care at the heart of everything they do.
* Opportunities to grow, learn new skills, and advance your career.
* An extensive range of wellbeing and lifestyle benefits.
What you’ll be doing
You’ll act as first point of contact for patient enquiries and action accordingly whether via the telephone, in writing or face‑to‑face. Always aiming to resolve queries fully at the first opportunity.
* With experience in accurate electronic record keeping and complaint resolution, you’ll work collaboratively with clinical and patient services staff to deliver the high standard of service required by our patients.
* Booking face‑to‑face and telephone appointments, including first appointments and follow‑ups.
* You’ll liaise with NHS providers regarding the management of onward patient referrals.
* You will communicate with the Patient Services Coordinator to ensure that clinics are scheduled effectively, patients are allocated efficiently and that theatre and clinic capacity is optimised.
* Covering Reception teams’ absences at our North West Clinics. Please note there will be times that you will need to cover at short notice.
What we’ll look for in you
* A flexible approach to the role.
* Driving licence and own vehicle.
* Previous administration experience in a similar setting.
* Sound knowledge and understanding of IT and software packages (Word/Excel).
* Excellent communication skills (written, face‑to‑face and phone).
* Ability to prioritise and work on own initiative.
Location: Rochdale and adhoc cover in our North West Reception Sites.
Hours: 37.5 hours per week Mon – Fri
Shift times: Monday to Friday between 8am and 6pm
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