Join our team at QFT, the heart of cinematic culture at Queen's University Belfast. We're seeking a Deputy Front of House Manager to elevate our client experience and oversee the day-to-day aspects of Queen’s Film Theatre operations and delivery of the public programme ensuring it is run in an efficient and high-quality manner within current legislative and procedural guidelines.
You will work on a business responsive 7-day rota on campus and be flexible to work days, evenings, weekends and public holidays. This irregular pattern will vary depending on business requirements. In recognition of the flexibility required, a shift premium of 18% is paid in addition to the salary.
If you're passionate about film, thrive in a fast-paced environment, and excel in leadership, this is your opportunity to make a mark in the vibrant world of cinema. Apply now to be a part of our passionate team and contribute to the magic of QFT.
The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria:
Relevant academic and/or vocational qualification to include English and Maths (eg GCSE, O Level, NVQ Level 2) plus demonstrable relevant experience in a paid supervisory role within a customer facing in a Cinema, Leisure, Arts or Hospitality environment OR in the event you do not meet the qualification criterion, the university will consider applicants with significant relevant experience in a paid supervisory role within a customer facing Cinema, Leisure, Arts or Hospitality environment.
Relevant experience to include:
1. Experience of using EPOS or Box Office Systems.
2. Processing of cash & card payments.
3. Processing of membership or Gift Voucher sales.
4. Dealing with customer queries: in person, online and on the telephone.
5. Experience of dealing with the public.
6. Producing staff rotas.
7. Ordering stock for a venue or retail setting.
Please note the above is not an exhaustive list.