About the Role:
A family in London is seeking an experienced Housekeeper for an ultra-high-end household.
The property spans 1,200 m² across 4 floors and includes a SPA, pool, sauna, hammam, and gym.
We are looking for a professional with a proven “silent service” approach and exceptional attention to detail.
Requirements:
* 3+ years’ experience in private UHNW households with a proven “silent service” approach.
* Strong professional housekeeping skills; knowledge of care for premium materials.
* Confident with household equipment (humidifiers, dehumidifiers, air purifiers, cleaning systems, basic apps/timers).
* Laundry expertise, including delicate items and high-value wardrobe care.
* Clear, concise communication; basic English proficiency is required for safety and coordination.
* Excellent time management, precision, discretion and organisation.
* Right to work in the UK is essential.
Duties:
Premium Housekeeping & Presentation
* Maintain exceptional cleanliness across all 4 floors: reception rooms, SPA/pool/sauna/hammam, gym, 5 bedrooms, studies and family areas.
* Daily and weekly cleaning cycles, including specialist care for stone, solid wood, metals, leather and high-end finishes.
* Deep cleaning during family absence, including steam disinfection, linen inventory, organisation and detailed labelling.
Climate, Air Quality & Technical Oversight
* Ensure comfortable ambience: temperature, humidity, air quality, lighting.
* Monitor sensors (temperature, humidity, PM/CO₂ where applicable).
* Maintain humidifiers, dehumidifiers, air purifiers and extraction systems; clean filters, descale tanks and run devices in agreed modes.
* Support correct thermostat/AC settings; log and report any faults.
Laundry & Wardrobe Care
* Full laundry cycle: sorting, delicate washes, gentle drying, steaming/ironing.
* Care for children’s clothing, luxury fabrics and labelled sets.
* Track dry-clean items and ensure timely returns.
Evening Turndown Service
* Within the agreed 17:00–20:00 window: air rooms, set soft lighting, restore order.
* Prepare bedrooms (beds, pyjamas/throws, water, blinds, scent check).
* Prepare bathrooms (fresh towels, replenished amenities, spotless mirrors and surfaces).
Household Coordination & Communication
* Work within established checklists and logs; report daily task status, issues and climate readings.
* Escalate incidents immediately to the House Manager, with photos when required.
* Coordinate schedules with chef, gardener and technicians to avoid overlap.
* Follow strict confidentiality (NDA), privacy protocols and “do-not-disturb” rules.
Parcels, Couriers & Returns
* Receive, check and record packages; document any damage.
* Prepare returns/exchanges, arrange courier pick-ups and track shipments.
Storage, Supplies & Inventory
* Maintain impeccably organised storage rooms with labelled containers and FIFO system.
* Weekly/monthly inventory of linens and consumables; reorder at threshold levels.
* Photo-confirm deliveries and maintain tidy stock areas.
Compensation & Benefits:
* Salary: €3,500 – €4,000 per month Gross
* Reimbursed by employer: Tickets, transportation costs, and meals
* Accommodation (if on rota): A separate room with all amenities is provided; the kitchen is shared
Schedule:
* Working patterns: floating 5/2 or rota 3 weeks on/ 3 weeks off, subject to agreement
* Typical start around 08:00; flexible finish depending on household needs