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Retail Customer Service (CSM) 20hrs, Scarborough
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Client:
Coral
Location:
Scarborough, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
d979b4c84ce6
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business. Are you ready to launch a winning career?
What you will do
1. Deliver outstanding customer service.
2. Always promote safer gambling.
3. Take bets on a wide range of sports and events.
4. Process customer transactions, including cash handling.
5. Help demonstrate our products & betting terminals to customers.
6. Handle customer complaints or concerns with empathy and problem-solving skills.
7. Work towards defined targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Who you are
1. You must be 18 years of age or over to work in one of our betting shops.
2. Passionate about delivering excellent customer service!
3. Enjoy building strong relationships and communicating effectively?
4. Self-motivated and proactive.
5. Comfortable working alone or as part of a team.
6. Capable of dealing with challenging situations calmly and professionally.
Working patterns
Our shops may be open from Monday to Sunday, 8am - 10pm, depending on the location. This includes weekends and bank holidays.
Your weekly rota will include a mix of long opening shifts, long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop. We commit to providing your rota at least four weeks in advance to support a healthy work-life balance.
What we offer
Joining Entain means a competitive salary and comprehensive benefits, including:
1. Optional overtime, subject to availability.
2. Pension scheme and annual ShareSave.
3. Discounts with hundreds of retailers through Entain Deals.
4. Healthcare and wellbeing support.
5. Development opportunities.
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