Location: Slough
Hours: Monday to Friday, 7:30am – 5:00pm
Salary: £28,000 – £31,000 per annum
Contract: Temp to Perm
We are recruiting on behalf of our client for a Hire Controller to join their busy and fast-paced operation. This role ideal for someone who enjoys variety, responsibility, and working as part of a supportive team.
Key Responsibilities:
Responding to emails and customer queries along with answering incoming telephone calls.
Managing inbound hire and sales enquiries, completing transactions accurately and in a timely manner
Providing a high level of customer service, both over the phone and serving customers at the trade counter
Carrying out general administrative duties
Developing strong product knowledge to effectively support customers
Ability to prioritise and manage multiple tasks and deadlines effectively in a fast-paced environment
Skills & Experience Required:
Proven previous experience in a Customer Service role, ideally handling inbound order or sales enquiries
Ability to successfully complete transactions while ensuring customer satisfaction
Previous experience in the hire or construction industry is desirable but not essential
Strong communication skills, including the ability to negotiate and build relationships
Confident using initiative and judgment to make decisions in line with company policies and pricing structures
A collaborative team player with a flexible and adaptable approach
Strong organisational skills with excellent attention to detail
Commitment to continuous improvement and enhancing service levels
Good computer literacy, including MS Office, with a willingness to learn new systems