About Canterbury Cathedral
Canterbury Cathedral is the cathedral of the archbishop of Canterbury, the leader of the Church of England and symbolic leader of the worldwide Anglican Communion. Located in Canterbury, Kent, it is one of the oldest Christian structures in England and forms part of a World Heritage Site.
Are you passionate about delivering exceptional customer service in a unique and historic setting? Canterbury Cathedral is looking for enthusiastic and welcoming individuals to join our Visitor Experience team.
As a Visitor Experience Officer, you'll be the face of the Cathedral - ensuring every visitor, pilgrim, worshipper, and group receives a warm welcome and a memorable experience. From greeting guests and selling tickets to offering information and supporting retail operations, your role will be vital in creating a seamless and inspiring visit.
The Role
* Provide a friendly, informative, and inclusive welcome to all visitors.
* Support ticketing, admissions, and retail sales using our ePOS system.
* Encourage donations and promote Gift Aid, guidebooks, and media guides.
* Assist with events, education workshops, and group visits.
* Ensure the Cathedral remains a safe, clean, and welcoming environment.
* Work across multiple areas including the Visitor Centre, Cathedral floor, shops, and media desk.
Please note this is a part-time role, working the following weekly shifts:
Friday - 9.45am to 5.15pm
Saturday- 9.45am to 5.15pm
Sunday am to 5.15pm
What We're Looking For
* A genuine passion for people and heritage.
* Excellent communication and customer service skills.
* Calm, mature, and professional under pressure.
* Comfortable working independently and as part of a team.
* Experience in a customer-facing role
Please see the job description for full details of this opportunity.
**Closing date for applications is Thursday 11th September 2025, with interviews being held on 15th and 16th September 2025**
Our Recruiting Approach
As applications are received, interviews may take place prior to the advertised closing date.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
We welcome applications from underrepresented groups.