Overview
Assistant Shop Manager
Location: Hinckley, Leicestershire LE10 1AW
Hours: 21 per week
Contract: Permanent
Salary: £23,620 per annum based on 35 hours per week
Role description
Are you a retail expert passionate about impact? We need a dynamic Assistant Shop Manager to join our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?
“I\'m not delivering to a profit target to enhance someone\'s personal wealth. I\'m making a real, visible contribution to supporting the work of my chosen charity” — Joanne, Regional Retail Manager
What does a day in the life look like?
* Collaborating with the shop manager to run a profitable, customer-focused shop that is the \"window of the British Red Cross\" on the high street.
* Working on the shop floor, coordinating activity behind the scenes; no two days are the same.
* Fostering a brilliant shopping environment and providing an excellent customer experience in store.
* Working collaboratively with the shop manager to oversee a team of dedicated volunteers, delivering their induction, management, and development.
To be a successful Assistant Shop Manager, what will you need?
* Retail experience with the know-how from working in a shop environment.
* A people-person who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life.
* A commercially savvy mindset with a good understanding of financial targets and measures, alongside proven IT skills.
* The ability to work flexibly to the needs of the store.
Closing date: 23.59 on Wednesday 17th September 2025. Early application is encouraged as we reserve the right to close the advert early.
What you get in return
* Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
* Pension scheme: Up to 6% contributory pension.
* Flexible working: We do our best to accommodate your preferred work style.
* Learning & Development: Wide range of career opportunities + comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
* Wellbeing Assistance: Access to mental health and wellbeing assistance.
* Team Working: Champion our mission in a collaborative team.
* Cycle2Work: Lease a bicycle through the scheme.
* Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce and an inclusive environment for all staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting and the support of our internal networks.
Together, we are the world's emergency responders
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