Commercial Operations / Sales Support Manager
The Commercial Operations Specialist helps keep everything running smoothly across sales, marketing, and account management. They work closely with both internal teams and external partners to make sure leads are followed up, opportunities move forward, and customers have a great experience throughout the process.
This is afull-timerolewith hybrid working.
KEY RESPONSIBILITIES
Account Management (20%)
Overseeing projects and supporting the liaison between Marketing and its clients, responsible for managing, retaining, and growing existing client relationships.
Specific focus on the following
* Engagement with dispatcher roles on client side
* Identifying areas of customer dissatisfaction and sharing to project/team leads
* Identifying upselling/cross-selling/renewals
* Organising QBR regular client touchpoints
* Coordinating any client entertainment activities
Internal Sales Support (40%)
Supporting Team Leadsin all aspects of the sales cycle relating to Internal Business and helping to maximise chances of turning opportunities into wins
* Opportunity Management
* Supporting Team leads to identify new business opportunities
* Eg White space analysis etc
* Sales Funnel Opportunity Management
* Opportunity qualification
* Opportunity Classification / Taxonomy
External Sales Support (40%)
Supporting the External Business team in developing, nurturing and converting new leads. Activities would include:
Lead Development
* Linkedin and Telemarketing Outreach
* Lead nurturing activities
Event & Marketing Support
* Support team in the development and co-ordination of events
* Marketing Content development sourcing new material across teams to share thought leadership,
* Sales material improvement collateral, PPT, Web, Social
Opportunity Management
* Pipeline hygiene and accurate reporting
Operational Support / Process Management
* Support with resourcing and procurement
* Legal and SOW development and review
If this role sounds of interest and you have the required skills please submit your cv for immediate reviewl.
*Full right to work in the UK required*
JBRP1_UKTJ