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Scotland | Business | Digital Applications Support SCQF Level 6 Area of interest: Digital Systems. Working location: Suite 1A, Metropolitan House, High Street, Inverness, IV1 1HT. Salary: £22,308 per annum. Closing date: [Insert closing date].
Job Description
Who You'll Be Working For
Marston Holdings collaborates with many government agencies and is seeking a Digital Support Apprentice for their Inverness office. They have a strong history of supporting talent through apprenticeships, with many achieving promotions.
You will join a great team, and their diverse services provide unrivalled employment opportunities. If you value an inclusive workforce, ethical values, and a listening employer, this is the career start you seek.
What You Will Learn
This apprenticeship offers a work, earn, and learn opportunity to develop new skills, knowledge, and behaviors. 20% of your time will be dedicated to skills development through structured training, coaching, and training sessions.
Responsibilities
* Handle inbound and outbound customer inquiries
* Log accurate information regarding inquiries
* Resolve customer issues or direct to appropriate teams
* Check ID documents
* Review video footage from ANPR cameras
* Assess whether a contravention has occurred
* Negotiate and set payment plans
Required Skills
* Customer-focused approach
* Good interpersonal skills
* Excellent organizational skills
* Strong communication skills
* Positive, self-motivated attitude
* Ability to work independently and in a team
Salary and Benefits
£22,308 per annum
* 24 days annual leave plus 6 bank holidays
* Pension scheme (3% rising to 5% after 12 months)
* Full training on internal processes
* Ongoing learning and development
* Friendly office environment
Future Prospects
90% of QA apprentices secure permanent employment after completing, which is 20% higher than the national average.
Additional Information
This vocational apprenticeship fully supports your role with tailored training, mentorship, and a nationally recognized qualification at SCQF Level 6 upon completion.
Application Details
APPLY NOW!
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