Service Desk Analyst role at Lithia UK. Location: Sunderland, United Kingdom.
Base Pay & Benefits
Salary up to £27,000, pension and life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales service.
Responsibilities
* Provide exceptional support to colleagues across all communication channels, ensuring their needs are met with professionalism and care.
* Offer expert technical support at a 1st line capacity, addressing a variety of issues promptly and efficiently.
* Conduct thorough troubleshooting and triage for a wide range of technical issues, ensuring swift and effective resolution.
* Maintain consistently accurate information within the IT Service Management system for all incidents and requests raised, ensuring data integrity.
* Escalate tasks to other team members with clarity and precision, ensuring smooth handover and continuity of service.
* Perform various administrative tasks, such as profile provisioning and deprovisioning, with meticulous attention to detail.
Qualifications
* IT related certifications (preferred, not required).
* Previous experience delivering excellent customer service through a variety of platforms e.g. face‑to‑face, phone and email.
* Sound knowledge of Office 365 applications, including Outlook, Excel, Word, and Windows OS.
* A passion for learning and a willingness to engage in self‑development within a fast‑paced environment.
* Exceptional diary management, planning and organisation skills with the ability to prioritise workload.
Benefits
* Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge and do what you love.
* Celebrate your special day with an extra day off on your birthday.
* Our industry‑leading Family Leave Policies support you when it matters most.
* Take a paid day to volunteer and give back to a cause close to your heart.
* We recognise dedication and loyalty, celebrating long‑service milestone anniversaries.
* Unlock your potential with tailored training and endless career growth opportunities.
* Commute for less with our cycle‑to‑work scheme.
* Access high‑street discounts to make everyday a little more rewarding.
* Earn rewards through our internal referral scheme.
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Information Technology and Customer Service
Industries
* Retail Motor Vehicles
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