1. Work for a well established business in Southampton
2. Business thriving on growth
About Our Client
The employer is a medium-sized organisation within the financial services industry, dedicated to offering tailored solutions to their clients. They are committed to providing a professional and supportive environment for their employees.
Job Description
The key responsibilities for the Customer Support Agent role are:
3. Respond to customer inquiries via phone, email, or online platforms in a timely and professional manner.
4. Provide accurate information about financial products and services.
5. Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
6. Maintain detailed and accurate records of customer interactions and transactions.
7. Collaborate with other departments to address customer needs effectively.
8. Identify opportunities to improve customer experience and suggest process improvements.
9. Stay up to date with the industry trends and company policies.
10. Meet or exceed key performance indicators and service level agreements.
The Successful Applicant
A successful Customer Support Agent should have:
11. Previous experience in a customer service role, ideally within financial services (But not essential)
12. Strong communication and interpersonal skills.
13. Excellent problem-solving abilities and attention to detail.
14. Proficiency in using customer relationship management (CRM) software or similar tools.
15. The ability to work effectively in a fast-paced environment.
16. A professional and customer-focused approach.
What's on Offer
17. A competitive salary ranging from £26,000 to £30,000 per annum.
18. Permanent employment in a stable and reputable company.
19. A supportive and professional working environment in Southampton.
20. Opportunities for career growth and skill development.
21. Comprehensive benefits package.
If you are passionate about delivering excellent customer service and are excited to join a reputable company, we encourage you to apply today!