Role Overview
St John Ambulance Cymru trains around 25,000 people per year in First Aid and provides medical cover at around 1,000 events ranging from World Tour gigs and international sporting fixtures to community events across Wales. Our 2000 volunteers and young people undertake educational programmes such as Event Responder to gain the skills to provide this service to communities.
In addition to training we also provide falls and mental health response, safe transport services for the NHS and around 24‑hour support to the National Health Service ambulance service, operating the national falls response and mental health, non‑secure transport services.
As the Director of Clinical Operations and Education you will hold executive accountability through the heads of response and education for the planning, delivery, quality and reliability of these services. You will also advocate for patients with the Chief Medical Officer, ensuring sector‑leading clinical systems, policies and outcomes.
Working directly with the CEO, you will be a key member of the Executive Leadership Team, responsible for the experience of volunteers and employees and for role‑modeling our culture, values and behaviours. You will lead the response and education teams—operational activity, logistics, fleet and education—to deliver services Wales relies on.
With support from the Chief Medical Officer and the Clinical Trustees you will ensure the highest standards of clinical governance and safety. Regular travel throughout Wales is required to understand and support our services.
Responsibilities
* Hold executive accountability through the heads of response and education for the planning, delivery, quality and reliability of services.
* Advocate for patients and work with the Chief Medical Officer to ensure sector‑leading clinical systems, policies and outcomes.
* Lead response and education teams, including all operational activity, logistics, fleet and education.
* Ensure highest standards of clinical governance and safety, supported by the Chief Medical Officer and Clinical Trustees.
* Provide around 24‑hour support to the NHS ambulance service, operating national falls response, mental health and transport services.
* Represent the charity in the community and at events, promoting training and education.
* Provide regular travel throughout Wales to understand services.
Qualifications
* Registered clinical practitioner (implied by the requirement that the Director be a registrant).
* Experience in clinical governance and safety.
* Leadership experience in a volunteer or charitable organisation.
* Ability to travel regularly across Wales.
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