Job Overview
The Oncology and Haematology Directorate consists of Outpatients within the Colney Centre, Mulbarton Ward and Chemotherapy and Radiotherapy treatment areas. Paperless processes are in place for chemotherapy and radiotherapy with a dedicated software system including electronic paper records. The department has a year on year increase in new referrals and treatments and has recently expanded the chemotherapy and radiotherapy treatment areas. An opportunity has arisen to join our busy administration team in Oncology and Haematology.
As post holder, you will be responsible for providing an efficient administrative service for the consultants and other medical staff working across the Directorate. The Norfolk and Norwich University Hospitals Foundation Trust (NNUH) is one of the largest comprehensive cancer centres in the UK. It offers a full range of oncological and surgical cancer treatments that are the envy of hospitals in the UK. NNUH understands the challenges of cancer management and is committed to meeting that challenge head on using the latest technological, innovative and research tools to provide the best possible service for our cancer patients with kindness and warmth. We understand and feel very acutely the needs of our patients and how best to provide for those needs in an intelligent, effective and efficient manner. We would be delighted to receive applications from candidates who are interested in playing an integral role in providing secretarial support in a very busy but friendly department. We are seeking an enthusiastic and experienced individual who enjoys supporting patients from behind the scenes (may occasionally support on reception if staffing support is required) and working in a friendly, multi‑disciplinary environment. The post‑holder will be expected to deliver a high quality service within a performance managed environment. You will work collaboratively to provide a full secretarial and administrative service at a leading Cancer Centre which prides itself on clinical excellence.
Responsibilities
* Type patient letters relating to clinics in accurate and timely manner and be able to prioritise workload with the support from the Medical Secretaries/Admin manager.
* Locate, request and track hospital notes to the department and Health Records Library and file results and correspondence appropriately.
* Fold post and send out in a timely manner.
* Communicate electronically with secretaries regarding actions to be out-comed from typing to ensure 18 week targets are met.
* Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilizing PAS and other departmental patient databases.
* Work in line with department guidelines and policies, and offer suggestions for improvements to procedures/policies to support the continual development of the service.
* Maintain 'Administration Procedures' for departmental practices, to ensure colleagues can cover workload in absence and offer suggestion at regular team meeting for improvements in working practices.
* Maintain a clean and tidy office and adhere to the tidy desk policy and undertake any other duties, which may reasonably be expected of the incumbent and in line with banding.
* Support across multiple administrative teams during sickness/annual leave and complete other tasks that commensurate with the grade of your post i.e. covering reception checking patients in, manning phones and taking/returning messages, adding waiting lists and appointments to PAS as per trust policy.
* Liaise with all members of the multi‑disciplinary team to ensure the smooth and efficient function of the department.
Qualifications
Previous experience in a secretarial or administrative role in a medical or clinical setting is required. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Visa and Immigration
Please note that this advertised position, which is part of occupation code 4217 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.
Application
Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e‑mails (and Spam) regularly. We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application. We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short‑listed. However, if you wish to confirm this please contact the person indicated on the advert.
Flexibility
Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances. Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24‑hours confidential counselling support
* On‑site Nursery at NNUH Colney Lane
* On‑site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
PRIDE Values
NNUH's 'PRIDE' values: People-focused, Respect, Integrity, Dedication and Excellence. All staff are encouraged to demonstrate behaviours that support and encourage an inclusive culture.
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