P??strongLocation:/strongHyde (5 days on-site)br /??strongContract:/strongFixed-term maternity coverbr /??strongHours:/strongFull-time, Monday to Friday/ppAre you passionate about delivering outstanding customer service and keeping operations running smoothly? Were looking for a proactive and organisedstrongCustomer Service Coordinator/strongto join our team in Hyde on a full-time basis to cover maternity leave./ppstrongWhat Youll Be Doing:/strong/ppThe purpose of role is to provide a professional and effective service to all of our customers with regards to the management of orders/ppBe a central point of contact for all customers, plants, 3PLs and account managers regarding customer order management./ppTo work collaboratively across the full Pilgrims Europe Customer Service Team/ppBe flexible to meet ongoing business needs and rota requirements which include weekends and bank holidays/ppThe purpose of role is to provide a professional and effective service to all of our customers with regards to the management of orders/ppBe a central point of contact for all customers, plants, 3PLs and account managers regarding customer order management./ppTo work collaboratively across the full Pilgrims Europe Customer Service Team/ppBe flexible to meet ongoing business needs and rota requirements which include weekends and bank holidays/ppstrongKey Responsibilities\Measures of Success/strong/pul liAct as an ambassador for Pilgrims, ensuring professional conduct, approach, and personal presentation at all times./li liContinually developing own skills through completing Company training/li liTo communicate at all levels sharing information, knowledge, instructions, advice, support and understanding./li liDevelop a breadth of knowledge and understanding of the team, working with your colleagues in other departments and functions./li liTo carry out other duties that may reasonably be requested of you to ensure the efficient running of the business./li liSupport the Manager, assisting with development strategies which questions current working practices with a view to continuously improve our methods./li liTo ensure accurate processing of daily EDI transmissions and to manually input or scan orders./li liMaintenance of all systems / tools required to process orders first time accurately and efficiently./li liTo act as a substitute when colleagues are absent./li liTake ownership of issues and flag as the arise./li liTo support the wider team through cross business order processing support for PFM / MP and PUK/li liTo undertake other ad-hoc duties as and when requested/li liApply problem solving techniques to resolve operating problems and recommend improvements to maintain operation running costs at a planned level/li liEnsure that all processes are carried out correctly/ to standard, first time/li liMust be aware of all business requirements and understand the impact of their decisions/li liUphold a consistent approach to working procedures in line with all company policies, procedures, and best practice./li liWorking effectively in reducing errors to reduce cost/li liProvide an excellent customer service by building strong relationships at all levels of the business internally and externally/li liTo answer the phones / email queries in a timely manner/li liEnsure Safety first/li liProvide functional reports on request/li/ulpstrongSkills & Knowledge/strong/pul liSAP Experience/li liExcellent customer service skills/li liHigh degree of IT literacy including Microsoft Office, particularly excel/li liExceptional accuracy and attention to detail/li liExcellent verbal and written communication skills/li liAbility to work under pressure and able to multitask/li liAbility to build key working relationships both internally and externally/li liFlexibility, openness, able to manage and embrace change, approachable/li/ul
TPBN1_UKTJ