IT Support Officer
Hours: 40 hours per week - Days
Salary - £31,000
Location: Inverness, IV2
ABOUT THE ROLE
Our client is a major UK care provider (240+ care homes and 6 hospitals). The IT Support Officer role is integral to the business, based within the IT Help Desk team.
Primary Responsibilities
* First & Second Line Support: Provide direct technical assistance and troubleshooting to employees across multiple sites, primarily over the phone.
* Case Management: Efficiently record, monitor, and follow up on support calls to ensure swift and accurate resolution.
* Escalation: Identify and manage situations that require outsourcing to third-party specialists.
* Autonomy: Interact with users of varying technical knowledge levels, delivering accessible and easy-to-understand advice.
Additional Duties & Requirements
* Project Work: Opportunities to contribute to and work on PC, server, and network update and implementation projects across the business.
* Travel: Occasional travel, including overnight stays, may be necessary.
ESSENTIAL CRITERIA (ABOUT YOU)
1. Experience & Skills:
2. Previous experience work...